Refund policy

At Winshop.pk, we strive to ensure your satisfaction with every purchase. However, if you receive a defective product, we are here to help.

1. Defective Items: Only items that are defective upon arrival are eligible for a refund. You must claim the refund within 5 days of receiving the item.

2. Return Process: To initiate a refund, please contact us at [contact information] within the 5-day period and provide proof of the defect, such as photos or videos. Once verified, we will guide you through the return process.

3. Broken Items: We do not accept returns for broken items unless you can provide evidence that the item was received in broken condition. In such cases, please contact us immediately with photo or video evidence to support your claim.

4. Non-Returnable Items: Items that are damaged due to mishandling, improper use, or any post-delivery incidents are not eligible for refund or return.

By purchasing from Winshop.pk, you agree to this refund policy.